Refund Policy

At Ocea Earrings each piece is carefully handmade. We want you to love your purchase and we are committed to providing high quality earrings.

This policy is in accordance with the Australian Consumer Law.

Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a replacement, repair or refund if a product:
- Is faulty or damaged
- Is significantly different from the description or photos
- Is not of acceptable quality
These rights cannot be excluded or limited by our policies.

Change of Mind Returns
Due to hygiene reasons, we do not accept returns or offer refunds for change of mind on earrings.

Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery.
To request a refund or replacement, please provide:
- Your order number
- A description of the issue
- Clear photos of the product
Once reviewed, we will offer a replacement, repair, or refund in line with Australian Consumer Law.

Handmade Product Disclaimer
All Ocea Earrings are handmade. As a result, slight variations in colour, shape, and finish may occur. These variations are not considered faults.

Contact Us
Isabeloliveneal@icloud.com